Privacy Policy

Last Updated: October 25, 2025

This Privacy Policy describes how ActionForm (“we”, “our”, or “us”) collects, uses, and protects your information when you use our Shopify app and related services.

1. Information We Collect

When you install and use ActionForm, we may collect the following information:

• Shop Information: Your Shopify store name, domain, and admin email address
• Form Data: The forms you create, including field configurations and settings
• Submission Data: Information submitted through your forms by your customers
• Usage Data: Information about how you interact with the app, including pages visited and features used

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our services
• To notify you about changes to our service
• To provide customer support and respond to your inquiries
• To analyze and improve our app functionality
• To send you technical updates and marketing communications (with your consent)

3. Data Storage and Security

Your data is securely stored using industry-standard encryption and security measures. We use MongoDB Atlas cloud database with SSL encryption to protect your information. We implement appropriate technical and organizational measures to prevent unauthorized access, alteration, or disclosure of your personal data.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• With service providers who assist us in operating our app (e.g., hosting services)

5. Form Submission Data

Data submitted through your forms is stored securely and only accessible by you through the ActionForm dashboard. We process this data on your behalf to deliver our services. You are responsible for complying with applicable data protection laws for information collected through your forms.

6. Email Notifications

When you configure email notifications in ActionForm, we use SMTP (Simple Mail Transfer Protocol) to send emails to the address you specify. Email settings and credentials are securely stored and encrypted. We do not use your email for marketing purposes without your consent.

7. Your Rights

You have the right to:

• Access your personal data and form submissions
• Correct inaccurate or incomplete information
• Request deletion of your data
• Export your data in a structured format
• Opt-out of marketing communications

To exercise these rights, please contact us using the information provided at the end of this policy.

8. Cookies and Tracking

ActionForm uses session cookies to maintain your login session and provide a secure experience. We do not use tracking cookies or third-party analytics that collect personally identifiable information.

9. Third-Party Services

Our app integrates with the following third-party services:

• Shopify: To authenticate and manage your store connection
• MongoDB Atlas: For secure data storage
• SMTP Services: For sending email notifications (if configured by you)

Each of these services has its own privacy policy that governs their use of your information.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. By using ActionForm, you consent to the transfer of your information to our servers, which may be located in different jurisdictions.

12. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account or uninstall the app, we will delete your data within 30 days, unless we are required to retain it for legal compliance.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

14. Compliance with Laws

We comply with applicable data protection laws, including GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act). If you are located in the European Economic Area (EEA) or California, you have additional rights regarding your personal information.

15. Contact Us

By using ActionForm, you acknowledge that you have read and understood this Privacy Policy and agree to our collection and use of your information as described herein.